The Trade Business Services Apprenticeship framework provides for learners operating in a workplace
where the product and services offered are directed towards other businesses, usually trading out of
depots or warehouses. Learners will typically be part of a team working with staff responsible for a
variety of activities including stock control, ongoing sales, sales generation, account management,
administration, customer service or design services. A significant proportion of trade will be conducted
over the telephone and via the internet and not necessarily face to face. Consequently, job roles and
functions may differ from those of staff within retail businesses
