Digital Application Support

The Digital Application Support qualifications give candidates skills and knowledge to take on the role of ‘subject matter expert’ for IT user skills within their workplace. The content of the qualification is wide ranging and includes structured data processing, technical support, and using web/multimedia applications. Candidates will learn how to trouble shoot and solve problems using a range of different application software packages, as appropriate to the business context in which they are working.

The qualifications are aimed at those:

• Working in organisations across all industry sectors, acting as the ‘expert’ in Application Software, devising solutions and providing help and support to colleagues
• Working in IT helpdesks with specific responsibility for end user Application Support
• In smaller businesses without an on-site IT function, taking responsibility for setting up systems, users and day-to-day troubleshooting
• Responsible for working with third party IT service providers